Wednesday, March 7, 2012

LEADING THE ADCARE WAY-Adcare Hospital Alcohol Treatment Centers

What is the ADCARE WAY?

The ADCARE WAY represents standards of excellence in customer service and is comprised of these core principles: Acknowledgement, Dedication, Communication, Accountability, Respect, Empathy, Work safely, Attitude, and YOU! These behaviors are expected of all employees, but do not represent the totality of AdCare’s standard of conduct for employees. They should be considered examples of the types of behaviors required of all employees.

During Valentine’s week kick-off festivities revealed the ADCARE WAY to staff at the hospital and outpatient sites. Employees dressed as ADCARE WAY characters and gave letters to co-workers for entry in a raffle. David Hillis, President and Cynthia Payne, Human Resource Generalist, delivered sweets to all of departments and edible fruit arrangements to every outpatient clinic. Employees were also treated to subs by the inch – 576 inches in all were served, reported Russell Roach, Director of Dietary Services.

Jug-a-log presentations of the ADCARE WAY were performed twice at the hospital as well as at the outpatient sites. In a unique dramatization of the ADCARE WAY, performer Larry (“Flippo”) spelled out RESPECT and enacted other key traits the ADCARE WAY. “We ALL know that the work place is comprised of ALL types of characters,” announced Larry. “What you ALL may not know is that there is a way to improve your work environment, interactions, and customer service … It’s called the ADCARE WAY: Acknowledgement, Dedication, Communication, Accountability, Respect, Empathy, Work safety, Attitude, and YOU!”

AdCare Champion Award
The AdCare Champion Awards presentation culminated the week long celebratory kick-off of the ADCARE WAY. Dr. Patrice Muchowski, Vice President of Clinical Services, presented the Champion Award to Theresa Reil, RN, Case Manager. Ms. Reil, who joined AdCare as a nurse in 2000, has been Manager of Case Management Service since 2009. Adcare Champions from outpatient locations were also recognized during the live web cast from the hospital. Congratulations to Dawn Geller, clinician, AdCare-West Springfield; Susan Howard, clinician, AdCare-Boston; Lori Grimes, secretary, AdCare-Warwick; David Laporte, clinician, AdCare-North Dartmouth; Linda Silva, clinician, AdCare-Quincy; and Jennifer Etienne, secretary, AdCare- Worcester.

The winners received heart plaques, which they are expected to give away. AdCare selected the heart to signify the Standards of Excellence in Customer Service because it symbolizes the spiritual, emotional, moral and intellectual core of a human,” said Joan Bertrand, Vice President of Human Resources “The AdCare Champion Award is a way for employees to recognize other employees who demonstrate core traits of the ADCARE WAY and take extra steps to make the difference to a patient, family/friend or a fellow employee

The first-ever recipient of the AdCare Champion Award at the hospital, Ms. Reil will be on the lookout for a co-worker behaving in the ADCARE WAY. Once spotted, she will contact Human Resources to arrange for the Champion Award to be presented to that employee. According to Ms. Payne, Human Resource Generalist, the goal is for every employee throughout the AdCare system to receive and give away the Champion Award.

“What comes from the heart, goes the heart.” – Samuel Taylor Coleridge